Welcome to K&H Custom Prints (“Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of our website, www.khcustomprints.com (the “Site”), and the purchase of products from us.

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Use of the Website

By using this Site, you confirm that:

• You are at least 18 years old, or you are using the Site under the supervision of a parent or legal guardian.

• You will use the Site only for lawful purposes.

• You will not misuse the Site, attempt unauthorized access, or interfere with its operation.

We reserve the right to refuse service, terminate accounts, or cancel orders if we believe a user has violated these Terms.

2. Products and Services

We sell custom and non-custom casual apparel and related items, including personalized clothing designs and giftware.

We make every effort to display product colors, sizes, and designs as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the actual product appearance.

Because some items are personalized or made to order:

• Slight variations in print placement, color tone, and garment texture may occur.

• Product previews are for illustration purposes and may not perfectly match the final item.

3. Personalized / Custom Orders

If you submit custom text, artwork, logos, images, or design instructions:

• You represent that you own or have permission to use that content.

• You agree not to submit content that is unlawful, offensive, infringing, defamatory, obscene, or otherwise inappropriate.

• We reserve the right to reject any custom order that violates intellectual property rights, public policy, or our content standards.

You are solely responsible for the content you provide for customization.

4. Pricing and Payment

All prices shown on the Site are listed in Canadian Dollars (CAD)unless otherwise stated.

We reserve the right to:

• Change prices at any time without notice

• Correct pricing errors

• Cancel orders affected by incorrect pricing

Payment must be received in full before an order is processed.

Payments may be handled through secure third-party providers such as [Stripe / PayPal / Shopify Payments / etc.].

5. Order Acceptance and Cancellation

After placing an order, you may receive an email confirmation. This does not guarantee acceptance of your order.

We reserve the right to:

• Refuse or cancel any order at our discretion

• Limit quantities purchased

• Cancel orders suspected of fraud, abuse, or unauthorized activity

If your order is canceled after payment is received, we will issue a refund to the original payment method.

6. Shipping and Delivery

Shipping and delivery timelines are estimates only and are not guaranteed unless explicitly stated.

We are not responsible for delays caused by:

• Shipping carriers

• Weather

• Customs or import processing

• Incorrect addresses provided by the customer

• High seasonal demand

Please review our Shipping Policy for full details.

7. Returns, Refunds, and Exchanges

Because many of our items are personalized or custom-made:

• Personalized/custom products are generally non-returnable and non-refundable, unless they arrive damaged, defective, or incorrect due to our error.

• Non-custom items may be eligible for return according to our Refund / Return Policy.

Please review our Refund / Return Policy before purchasing.

8. Intellectual Property

All content on this Site, including but not limited to:

• Logos

• Branding

• Product images

• Graphics

• Text

• Layout

• Website design

• Marketing content

is the property of K&H Custom Prints or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit any content without our prior written consent.

9. User Content

If you submit reviews, comments, photos, or other content (excluding private order submissions), you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and publish that content for marketing or operational purposes.

We reserve the right to remove any user content at our discretion.

10. Prohibited Activities

You agree not to:

• Use the Site for illegal purposes

• Violate any law or regulation

• Infringe on any intellectual property rights

• Upload harmful code, malware, or spam

• Attempt to access restricted parts of the Site

• Harass or abuse others through the Site

11. Disclaimer of Warranties

The Site and all products/services are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied.

To the fullest extent permitted by law, we disclaim all warranties, including:

• Merchantability

• Fitness for a particular purpose

• Non-infringement

• Accuracy or availability of the Site

12. Limitation of Liability

To the fullest extent permitted by law, K&H Custom Prints shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of:

• Your use of the Site

• Your inability to use the Site

• Delayed or failed delivery

• Errors in custom content provided by you

• Product variations reasonably expected in custom apparel

Our total liability shall not exceed the amount paid by you for the product(s) giving rise to the claim.

13. Indemnification

You agree to defend, indemnify, and hold harmless K&H Custom Prints, its owners, employees, affiliates, and service providers from any claims, damages, liabilities, costs, and expenses arising from:

• Your use of the Site

• Your breach of these Terms

• Your violation of any law

• Your submission of infringing or unlawful custom content

14. Governing Law

These Terms shall be governed by and interpreted under the laws of Ontario, Canada, without regard to conflict of law principles.

Any disputes arising under these Terms shall be resolved in the courts located in Ontario, Canada.

15. Changes to These Terms

We may update these Terms at any time. Changes become effective when posted on this page.

Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

16. Contact Us

If you have questions about these Terms, contact us:

K&H Custom Prints
Email: khcustomprints@gmail.com
Website: www.khcustomprints.com