At K&H Custom Prints, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website, www.khcustomprints.com (the “Site”).

By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

When you use our Site, place an order, contact us, or sign up for updates, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment information (processed securely through third-party payment providers; we do not store full payment card details unless explicitly stated)

• Account login information (if you create an account)

• Custom order details, including text, design preferences, uploaded images, or personalization instructions

B. Automatically Collected Information

When you visit the Site, we may automatically collect:

• IP address

• Browser type and version

• Device type

• Operating system

• Referring website

• Pages viewed

• Time spent on pages

• Click behavior

• Date/time of access

C. Cookies and Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to:

• Remember your preferences

• Keep items in your cart

• Analyze site traffic and performance

• Improve user experience

• Support advertising and remarketing efforts

You can usually control cookies through your browser settings.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Create and deliver personalized/custom apparel products

• Communicate with you about orders, shipping, returns, or customer support

• Send promotional emails or updates (only where permitted or with your consent)

• Improve our products, services, and website experience

• Detect fraud, abuse, or security issues

• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

A. Service Providers

We may share information with trusted third parties who help us operate our business, such as:

• Payment processors

• Shipping and fulfillment providers

• Website hosting providers

• Email marketing platforms

• Analytics providers

• Customer support tools

These providers only receive the information necessary to perform their services.

B. Legal Requirements

We may disclose your information if required to do so by law or if we believe disclosure is necessary to:

• Comply with legal obligations

• Protect our rights or property

• Prevent fraud or abuse

• Protect the safety of users or the public

C. Business Transfers

If our business is sold, merged, or otherwise transferred, your information may be part of that transaction.

4. Custom Designs and Uploaded Content

If you submit text, images, logos, or other content for personalized products:

• You confirm that you have the right to use and submit that content

• We may use the content solely to produce and fulfill your custom order

• We may store submitted content for order processing, support, reorders, or dispute resolution

• We will not use your submitted content for marketing without your permission

5. Payment Information

Payments made through our Site may be processed by third-party payment providers (such as [Stripe, PayPal, Shopify Payments, etc.]). We do not directly store your full credit/debit card number unless clearly stated otherwise.

Please review the privacy policies of those payment providers for more information about how they handle your data.

6. Email Marketing and Communications

If you subscribe to our newsletter or promotional messages, we may send you:

• New product announcements

• Promotions and discounts

• Updates about our brand

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us at khcustomprints@gmail.com.

7. Data Retention

We retain your information only as long as necessary to:

• Fulfill your orders

• Provide customer service

• Maintain business records

• Comply with tax, accounting, and legal obligations

• Resolve disputes and enforce agreements

When no longer needed, we will securely delete or anonymize your information where reasonably possible.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you

• Correct inaccurate information

• Request deletion of your information

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Request a copy of your data (data portability)

To exercise these rights, contact us at: khcustomprints@gmail.com

9. International Users

If you access our Site from outside Canada, please note that your information may be transferred to, stored, and processed in countries where our servers or service providers are located.

By using our Site, you consent to such transfers where permitted by law.

10. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

11. Children’s Privacy

Our Site is not intended for children under the age of 13 (or the applicable age in your jurisdiction), and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can delete it.

12. Third-Party Links

Our Site may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of those third parties.

We encourage you to review their privacy policies before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.

Your continued use of the Site after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

K&H Custom Prints
Email: khcustomprints@gmail.com
Website: www.khcustomprints.com